CRISIS COMMUNICATIONS.
INCIDENT RESPONSE PLANNING.

Resolute helps organizations prepare for, respond to and recover from crises that threaten their reputation, operations and stakeholder trust. We develop actionable crisis communications and cyber incident response plans, pressure-test teams through realistic tabletop exercises and provide real time support during cyber incidents, litigation, sensitive employee matters, operational disruptions and leadership challenges. 

Simply put, we are here to help.

Crisis Communications During Active Incidents

When your organization faces a sensitive issue or an unfolding crisis, you need clear communications while the facts are still developing. We help leadership teams manage what to say, when to say it and how to reach the people who matter most.

If you are currently experiencing:

  • Ransomware, data exfiltration and other cyber incidents
  • Litigation, allegations and regulatory investigations
  • Employee misconduct allegations, workplace concerns and leadership departures
  • Operational disruptions, service interruptions and facility incidents
  • Media inquiries, online scrutiny and stakeholder concerns

We work alongside executive leadership, legal counsel, HR and other response partners to coordinate timely, credible communications that support your response and protect stakeholder trust.

Dave Smolensky, "Dave Smolensky" "David Smolensky" Resolute StrategicServices, Ransomware or unauthorized access to systems, Concerns about potential data exfiltration, Employees asking questions before leadership is ready, Client or vendor inquiries during an active investigation, Media attention or online leak site exposure
Get Immediate Crisis Communications Guidance
All conversations are confidential and focused on practical next steps, not sales presentations.
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Crisis Communications Incident Response Planning

We help organizations of all sizes build detailed, actionable crisis communications incident response plans (IRPs) tailored to your risk profile, regulatory environment and operational needs.

Our proactive planning services include:

  • Risk and vulnerability assessments
  • Scenario-specific communications playbooks for litigation, employee issues, operational disruptions, cyber incidents and leadership changes
  • Incident response plan development
  • Crisis communications protocols
  • Roles, responsibilities and decision matrices
  • Legal, regulatory and insurance considerations

The best time to build your plan is before the crisis hits, when your team has the clarity and bandwidth to think strategically.

Tabletop Exercises to Make Sure Your Plan is Actionable

A crisis plan only works if your team does. Our customized tabletop exercises simulate real-world challenges to ensure your IRP performs under pressure.

Exercises include:

  • Custom tabletop scenarios based on your organization and threat landscape
  • Realistic exercises covering cyber incidents, sensitive employee matters, litigation, operational disruptions and reputational threats
  • Gap analyses and after-action reporting
  • Playbook refinement across key scenarios, including ransomware, employee misconduct, leadership transitions and insider threats
Experienced crisis communications team at Resolute Strategic Services
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Proactive crisis communications planning for schools, healthcare, and professional services firms”
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Comprehensive Crisis Communications and Cyber Incident Response Services

Fast, focused communications support when it matters most.

When an incident occurs, seconds count. We are trusted by insurers, law firms and organizations nationwide to manage crisis communications, public relations and stakeholder messaging during high-stakes events.

Our support extends from cyber incidents to litigation, employee matters and operational crises. Whether your organization is responding to a lawsuit, addressing misconduct allegations or managing a disruption to service, we help align internal and external communications with the actions your team is taking.

  • Immediate crisis communications response and messaging
  • Client, customer, employee and board communications
  • Media relations and rapid response
  • Legal and insurer coordination
  • 24/7 support throughout the duration of the crisis

Why Clients Choose Resolute

  • Proven crisis communications firm: We have guided Fortune 500 companies, public agencies, school districts and businesses of all sizes through their toughest challenges, protecting reputations and preserving trust.

  • Trusted by insurers: Leading cyber insurers include Resolute on their approved vendor panels, reflecting confidence in our ability to support complex, high-stakes events.

  • Tailored solutions: Every engagement with Resolute results in a tailored plan designed to meet your organization’s unique needs, ensuring every aspect of the approach and messaging reflects your brand’s tone and values.

  • A true partner: We take the time to understand your organization and operate as an extension of your team, not just a vendor.

Is Your Organization Prepared for a Cyber Incident?

Facing a cyber incident, litigation, employee issue or operational crisis? Contact our team for immediate communications guidance

CONTACT RESOLUTE

Deep experience across sectors

Including retail, technology, financial services, healthcare, higher education, public sector and more – managing a range of issues, such as data breaches, business e-mail compromise, ransomware and DDoS attacks

Working seamlessly with incident response teams

including leading cyber insurers, data privacy attorneys and forensics teams to guide organizations’ leadership through strategic, litigation and regulatory communications response process required to plan for and manage through a cyber event

Developing best-in-class crisis communications plans

to enable organizations’ timely and effective responses to cyber threats, from media statements, talking points to employee communications, call center materials and digital/social media content

CRISIS HOTLINE

Are you experiencing a cyber event?

Dave Smolensky
dave.smolensky@resolutestrategicservices.com
847-525-8412

Lauren Popiel
lauren.popiel@resolutestrategicservices.com
312-768-4773

Powerful Advocate. Exceptional Results.

The Resolute Family of Companies offers clients access to exceptional teams with the powerful experience to assist them as they navigate challenges, opportunities and the drivers of change throughout the country and the world.

Resolute. Public Affairs
is a strategic communications and public affairs firm that helps organizations navigate complex issues, shape public perception and engage the audiences that matter most.

Resolute. Strategic Services
is a crisis communications and reputation management firm that helps organizations prepare for, respond to and recover from high-stakes incidents.