CRISIS COMMUNICATION SUPPORT
Comprehensive Incident Response Services
Crisis Communications & Reputation Management
A crisis can strike without warning, whether it’s a cyberattack, a severe weather event, employee misconduct or a leadership transition. In these moments, how your organization communicates is just as critical as how it responds. A misstep can erode trust, attract regulatory scrutiny and cause lasting damage to your brand.
At Resolute Strategic Services, we deliver comprehensive crisis communications support to help organizations navigate through high-stakes situations with confidence and clarity.
For cyber incidents, we work as an integral member of your response team, collaborating closely with legal counsel and forensic experts to ensure your communications strategy aligns with the technical and legal response. From data breaches to ransomware attacks, we craft messaging to address stakeholder concerns, manage media scrutiny, and protect your organization’s reputation throughout the entire lifecycle of an incident.
For crisis communications issues, Resolute’s team of experts provide comprehensive communications and reputation management support. These situations may include:
- Negative media investigations that put your company in the spotlight
- Attacks against your company by competitors
- Supply chain disruptions impacting customers, partners and operational timelines
- Allegations of workplace violence or harassment that require careful, empathetic communication
- Labor strikes or protests, threatening operational continuity
- Product recalls or safety issues resulting in consumer concerns
- Community controversies where public perception and trust are on the line
In every case, we help you develop clear, timely messaging, manage stakeholder expectations and stay in control of the narrative. At Resolute, we understand in a crisis, reputation is everything. We’re here to help you communicate effectively when it matters most.
Resolute’s Role During a Cyber Crisis
The crisis communications experts from Resolute will work closely with your team to ensure messaging is written in your organization’s voice and we will help determine the best method to share sensitive information. Throughout this process, our primary focus is ensuring your organization’s reputation remains intact. We craft messaging to minimize risk, reassure stakeholders and position your organization as taking decisive and responsible action in the face of adversity.
If you are experiencing a cyber incident, contact Resolute for immediate assistance.
24/7 Crisis Response & Reputation Management
- Provide real-time crisis communications response support.
- Work alongside legal teams, forensic experts and leadership to align efforts.
- Develop a post-incident reputation recovery strategy to rebuild stakeholder trust.
Crisis Communication Strategy Development
- Develop crisis communication plans to guide your organization’s response to address high-stakes issues.
- Develop messaging to align with legal and regulatory requirements while protecting your brand.
Develop & Implement Strategic Messaging Distribution Plans
- Coordinate communication rollout to ensure messages reach the right audiences at the right time.
- Ensure consistent messaging across all platforms, such as media, social media, internal memos, customer and website updates.
Internal & External Messaging for Key Stakeholders
- Develop consistent, clear messaging for all stakeholders, including employees, customers, investors and media.
- Draft internal communications for leadership and frontline staff to ensure consistent responses.
Customized Communications Playbook Materials
- Talking points and FAQs
- Client and employee communications
- Media statements and monitoring
- Website copy and social media guidance
- Call center talking points
Incident Response Media Training & Executive Coaching
- Train leadership on how to handle media inquiries and media interviews during a crisis.
- Provide on-the-spot media coaching during an active incident and spokesperson training.
Customer & Investor Relations Management
- Develop messaging to maintain confidence & protect reputation.
- Guide executives on transparent, controlled messaging to reduce negative impact.
Trusted Partners with Legal and Forensics Teams
- Work alongside legal team to ensure messaging aligns with legal strategy and minimizes risk.
- Proven success collaborating with internal and external teams to maximize efficiency.