CRISIS COMMUNICATION SUPPORT
Comprehensive Incident Response Services
Crisis Communications & Reputation Management
Effective crisis communications can determine whether an organization protects its reputation or loses trust during a high-stakes event. Resolute Strategic Services helps companies and organizations in every sector such as, academic institutions, healthcare providers, financial institutions, manufacturers and professional services prepare for, respond to and recover from cyber incidents, reputational crises and operational disruptions with clear, actionable communications strategies.
Our crisis communications services include developing customized incident response plans, scenario-specific messaging playbooks, tabletop exercises, rapid-response guidance and real-time support during active events. We ensure leadership teams know exactly what to say, when to say it and how to maintain credibility with employees, customers, parents, media and other stakeholders.
By strengthening preparedness before an incident occurs, organizations can reduce chaos, protect their people and safeguard long-term trust.
When a crisis hits, having the right expert in your corner makes all the difference.
Crisis communications isn’t just messaging, it’s timing, tone, strategy and confidence under pressure. The following are resources to help you understand the moving parts, answer common questions and give you practical direction as you think about your own readiness.
If you’d like to talk through something specific to your organization, we’re always just a call away.
Why Choose Resolute for Crisis Communications
Elements of Crisis Communications
Crisis Communications – Why Preparation is so Important
Article – Plan Now or Pay Later
Article – Theoretical vs Actionable Incident Response Plans
Article – Left of Boom – The Importance of Planning for a Cyber Incident
Crisis Communications Support When You Need It Most
When a crisis hits, Resolute’s experts provide comprehensive communications and reputation management support. These situations can include negative media investigations, competitor attacks, supply chain disruptions, workplace misconduct allegations, labor strikes or protests, product recalls and community controversies where public trust is at stake.
In every case, we help you deliver clear, timely messaging, manage stakeholder expectations and stay in control of the narrative. Because in a crisis, reputation is everything and we’re here to help you protect it when it matters most.
Resolute’s Role During a Cyber Crisis
The crisis communications experts from Resolute will work closely with your team to ensure messaging is written in your organization’s voice and we will help determine the best method to share sensitive information. Throughout this process, our primary focus is ensuring your organization’s reputation remains intact. We craft messaging to minimize risk, reassure stakeholders and position your organization as taking decisive and responsible action in the face of adversity.
If you are experiencing a cyber incident, contact Resolute for immediate assistance.
24/7 Crisis Response & Reputation Management
- Provide real-time crisis communications response support.
- Work alongside legal teams, forensic experts and leadership to align efforts.
- Develop a post-incident reputation recovery strategy to rebuild stakeholder trust.
Crisis Communication Strategy Development
- Develop crisis communication plans to guide your organization’s response to address high-stakes issues.
- Develop messaging to align with legal and regulatory requirements while protecting your brand.
Develop & Implement Strategic Messaging Distribution Plans
- Coordinate communication rollout to ensure messages reach the right audiences at the right time.
- Ensure consistent messaging across all platforms, such as media, social media, internal memos, customer and website updates.
Internal & External Messaging for Key Stakeholders
- Develop consistent, clear messaging for all stakeholders, including employees, customers, investors and media.
- Draft internal communications for leadership and frontline staff to ensure consistent responses.
Customized Communications Playbook Materials
- Talking points and FAQs
- Client and employee communications
- Media statements and monitoring
- Website copy and social media guidance
- Call center talking points
Incident Response Media Training & Executive Coaching
- Train leadership on how to handle media inquiries and media interviews during a crisis.
- Provide on-the-spot media coaching during an active incident and spokesperson training.
Customer & Investor Relations Management
- Develop messaging to maintain confidence & protect reputation.
- Guide executives on transparent, controlled messaging to reduce negative impact.
Trusted Partners with Legal and Forensics Teams
- Work alongside legal team to ensure messaging aligns with legal strategy and minimizes risk.
- Proven success collaborating with internal and external teams to maximize efficiency.