CRISIS COMMUNICATION SUPPORT
Comprehensive Incident Response Services
Crisis Communications & Reputation Management
Effective crisis communications can determine whether an organization protects its reputation or loses trust during a high-stakes event. Resolute Strategic Services helps companies and organizations in every sector such as, academic institutions, healthcare providers, financial institutions, manufacturers and professional services prepare for, respond to and recover from cyber incidents, reputational crises and operational disruptions with clear, actionable communications strategies.
Our crisis communications services include developing customized incident response plans, scenario-specific messaging playbooks, tabletop exercises, rapid-response guidance and real-time support during active events. We ensure leadership teams know exactly what to say, when to say it and how to maintain credibility with employees, customers, parents, media and other stakeholders.
By strengthening preparedness before an incident occurs, organizations can reduce chaos, protect their people and safeguard long-term trust.
For crisis communications issues, Resolute’s team of experts provide comprehensive communications and reputation management support. These situations may include:
- Negative media investigations that put your company in the spotlight
- Attacks against your company by competitors
- Supply chain disruptions impacting customers, partners and operational timelines
- Allegations of workplace violence or harassment that require careful, empathetic communication
- Labor strikes or protests, threatening operational continuity
- Product recalls or safety issues resulting in consumer concerns
- Community controversies where public perception and trust are on the line
In every case, we help you develop clear, timely messaging, manage stakeholder expectations and stay in control of the narrative. At Resolute, we understand in a crisis, reputation is everything. We’re here to help you communicate effectively when it matters most.
Resolute’s Role During a Cyber Crisis
The crisis communications experts from Resolute will work closely with your team to ensure messaging is written in your organization’s voice and we will help determine the best method to share sensitive information. Throughout this process, our primary focus is ensuring your organization’s reputation remains intact. We craft messaging to minimize risk, reassure stakeholders and position your organization as taking decisive and responsible action in the face of adversity.
If you are experiencing a cyber incident, contact Resolute for immediate assistance.
24/7 Crisis Response & Reputation Management
- Provide real-time crisis communications response support.
- Work alongside legal teams, forensic experts and leadership to align efforts.
- Develop a post-incident reputation recovery strategy to rebuild stakeholder trust.
Crisis Communication Strategy Development
- Develop crisis communication plans to guide your organization’s response to address high-stakes issues.
- Develop messaging to align with legal and regulatory requirements while protecting your brand.
Develop & Implement Strategic Messaging Distribution Plans
- Coordinate communication rollout to ensure messages reach the right audiences at the right time.
- Ensure consistent messaging across all platforms, such as media, social media, internal memos, customer and website updates.
Internal & External Messaging for Key Stakeholders
- Develop consistent, clear messaging for all stakeholders, including employees, customers, investors and media.
- Draft internal communications for leadership and frontline staff to ensure consistent responses.
Customized Communications Playbook Materials
- Talking points and FAQs
- Client and employee communications
- Media statements and monitoring
- Website copy and social media guidance
- Call center talking points
Incident Response Media Training & Executive Coaching
- Train leadership on how to handle media inquiries and media interviews during a crisis.
- Provide on-the-spot media coaching during an active incident and spokesperson training.
Customer & Investor Relations Management
- Develop messaging to maintain confidence & protect reputation.
- Guide executives on transparent, controlled messaging to reduce negative impact.
Trusted Partners with Legal and Forensics Teams
- Work alongside legal team to ensure messaging aligns with legal strategy and minimizes risk.
- Proven success collaborating with internal and external teams to maximize efficiency.