INCIDENT RESPONSE & PLANNING
Cybersecurity & Privacy
When Cyber Incidents Become Reputation Events
Cybersecurity and privacy incidents are no longer just IT problems.
They are reputation, trust, legal and leadership challenges that unfold in real time, often under intense scrutiny from employees, customers, regulators, media and plaintiffs’ attorneys.
Resolute Strategic Services is one of the nation’s leading cyber crisis communications firms, trusted by organizations, law firms, insurers and incident response teams to manage the human, reputational and stakeholder dimensions of cybersecurity incidents.
With more than 30 years of crisis communications experience, and deep specialization in cyber incidents, Resolute helps organizations respond with clarity, discipline and confidence when it matters most.
Resolute’s Cyber Incident Response Services
Strategic Communications Support During a Cyber Incident
When a cybersecurity or privacy incident occurs, organizations face immediate pressure to communicate, often before all facts are known. Resolute works alongside legal counsel, forensic firms, insurers and internal leadership to ensure communications are accurate, coordinated and strategically timed.
Our incident response communications services include:
- Rapid situation assessment and communications strategy
- Executive and board-level counsel
- Message development for internal and external audiences
- Employee communications and leadership talking points
- Customer, partner and vendor notifications
- Media response strategy and spokesperson preparation
- Regulator, elected official, and stakeholder messaging
- Ongoing monitoring and message refinement as facts evolve
Our role is not to generate noise, it is to protect credibility, preserve trust and help organizations navigate uncertainty without making the situation worse.
Common Cybersecurity & Privacy Incidents Resolute Helps Manage
Ransomware Attacks
Ransomware incidents often escalate quickly, disrupting operations and raising questions about data exposure, business continuity and leadership preparedness.
Resolute supports organizations facing:
- Operational shutdowns and service disruptions
- Threat actor negotiations and leak-site exposure
- Employee and customer concern fueled by rumors or media coverage
- Regulatory and legal scrutiny following data exfiltration
We help organizations communicate calmly and deliberately, avoiding speculation while maintaining trust.
Business E-mail Compromise
Business E-mail Compromise (BEC) incidents may not involve malware, but they frequently result in:
- Significant financial losses
- Client or vendor disputes
- Internal accountability concerns
- Reputational damage if poorly explained
Resolute helps leadership teams:
- Frame the incident clearly and responsibly
- Communicate with affected stakeholders
- Prepare executives to answer difficult questions
- Reduce long-term trust erosion following the event
Data Exfiltration & Privacy Incidents
Whether involving employee PII, customer data or proprietary information, data exposure incidents require precision and restraint in communications.
Resolute ensures messaging:
- Aligns with legal and regulatory requirements
- Is consistent across audiences
- Avoids unnecessary admissions or contradictions
- Demonstrates accountability without creating additional risk
Preparation Is the Most Effective Risk Mitigation
The most successful cyber incident responses begin long before an incident occurs. Resolute works with organizations to develop actionable, communications-ready cyber incident response plans, not theoretical documents that sit on a shelf.
Proactive planning services include:
- Cyber crisis communications playbooks
- Audience-specific message frameworks
- Executive and board notification protocols
- Media response decision trees
- Internal escalation and approval workflows
- Integration with technical & legal IRPs
- Sector-specific risk scenarios and messaging
The goal is simple, when a cyber incident happens, your team is not debating what to say, they are executing a plan.
Stress-Testing Your Cyber Response Before It’s Real
Resolute conducts cyber-focused tabletop exercises designed to mirror real-world pressure, uncertainty and time constraints.
These exercises help organizations:
- Test leadership decision-making under stress
- Identify gaps in communications and coordination
- Prepare executives to speak with confidence
- Improve alignment between IT, legal, HR and communications teams
- Build muscle memory before a real incident occurs
Tabletops can be tailored for:
- Executive teams
- Boards of directors
- Incident response teams
- Sector-specific risk profiles
Why Organizations Choose Resolute
- Deep specialization in cyber crisis communications
- Trusted partner to law firms, insurers, and IR vendors
- Experience across ransomware, BEC, and data exposure incidents
- Clear, strategic guidance, not generic templates
- Calm, seasoned counsel during high-pressure moments
- Proactive planning that is practical and executable
Resolute is frequently brought in when the stakes are highest, because experience matters.
We’re Available to Answer Questions
Whether you are responding to an active cyber incident, or looking to strengthen your preparedness before one occurs, Resolute offers confidential consultations to help organizations assess risk, identify gaps and determine next steps.
Preparedness is not about speed, it’s about judgment.
And judgment is built through experience.