Ransomware Crisis Communications
Clear, confident communications when it matters most
A ransomware attack creates immediate pressure, uncertainty and high-stakes decisions. Technical response is critical, but how and when you communicate with employees, customers, vendors, partners and the media can determine whether the incident becomes a short-term disruption or a long-term reputational crisis.
Resolute Strategic Services helps organizations navigate ransomware incidents with clarity, speed and confidence, ensuring communications decisions support operational response, legal strategy and business continuity.
What makes ransomware incidents different
Ransomware events move fast and often involve:
- Incomplete or evolving information
- Active negotiations with threat actors
- Legal and regulatory considerations
- Employee anxiety and rumors
- Media inquiries before facts are fully known
Organizations are often forced to make communications decisions before they feel ready. Missteps in the first 24–72 hours can significantly increase risk.
Common communications challenges during ransomware attacks
Organizations frequently struggle with:
- Knowing what to say and what not to say, especially in those early days
- Aligning communications with legal, forensics and insurance teams
- Determining when disclosure is required
- Managing employee concerns while maintaining confidentiality
- Responding to customer or media inquiries with limited facts
- Avoiding statements that create legal or reputational exposure
How Resolute supports ransomware crisis communications
We work alongside executive leadership, legal counsel, forensics firms and cyber insurers to provide practical, real-time communications support, including:
- Crisis communications strategy during active ransomware incidents
- Stakeholder messaging for employees, customers, partners and vendors
- Media response guidance and holding statements, when needed
- Executive counsel for decision-making under pressure
- Message alignment with legal, regulatory and insurance considerations
- Preparation for escalation, including data disclosure or public awareness
Our role is to help organizations communicate thoughtfully, accurately and confidently, without overreacting or under-communicating.
When to engage crisis communications support
Organizations often reach out when:
- A ransomware attack has just been discovered
- Threat actors are demanding payment or threatening disclosure
- Employees or customers are asking questions
- A reporter has reached out
- Leadership needs guidance on next steps
If you’re unsure whether communications support is needed, that’s often the moment to have the conversation.
Two ways Resolute can help
If you are actively dealing with a ransomware incident
Talk to a Crisis Communications Advisor Now
If your organization is experiencing a ransomware attack or facing urgent stakeholder or media inquiries, we can help you quickly assess the situation and think through next steps, confidentially and without obligation.