CRISIS COMMUNICATION SUPPORT:

Comprehensive Incident Response

At Resolute Strategic Services, we understand the importance of responding to a cyber event immediately. Time is of the essence when managing a cyber incident and that’s why we are available 24/7 to engage with your team, ensuring quick, effective action from the moment we’re engaged.

Resolute collaborates seamlessly with leading cyber insurers, data privacy attorneys and forensics firms to guide organizations through the complex communications required during a cyber event.

Whether insured or uninsured, we provide expert support to ensure your leadership is prepared for every phase of the incident response process—from a strategic communications perspective.

Customized Communications Playbook

We develop a tailored communications playbook to manage all aspects of your response, with messaging designed for key stakeholders such as employees, clients, patients, board members, investors and the media. The playbook is updated throughout the incident and includes essential resources such as:

Talking points and FAQs
Client and employee communications
Media statements and monitoring
Website copy and social media guidance
Call center talking points (if needed for formal notifications)

We work closely with your team to ensure messaging is written in your organization’s voice and we help determine the best method to share sensitive information. Throughout this process, our primary focus is ensuring your organization’s reputation remains intact. We craft messaging to minimize risk, reassure stakeholders and position your organization as taking decisive and responsible action in the face of a adversity.

Integrated Legal and Forensics Support

We collaborate with your legal counsel to ensure all communications are aligned with your legal strategy, minimizing the risk of additional liabilities. Our team has significant experience guiding organizations from the initial response through to final resolution, always operating with a calm, disciplined approach during high-pressure situations.

24/7 Availability

When you need us, we’re here—day or night. Our team prides itself on rapid response times. We understand the anxiety that comes with cyber incidents, and we’re committed to supporting you at whatever pace you feel comfortable.

Final Report & Lessons Learned

Once the incident is resolved, we provide a final report with key insights, lessons learned and recommendations to further strengthen your preparedness for the future. Our goal is not just to resolve the current situation but to ensure your organization is better equipped for the future.