Comprehensive Incident Response

Expert Cyber Crisis Communications & Reputation Management

A poorly managed cyber crisis can erode customer trust, trigger regulatory scrutiny and destroy your company’s reputation. The way your organization communicates during and after a cyber incident is just as critical as the technical response itself.

At Resolute Strategic Services, we provide expert crisis communications and reputation management services, ensuring your company responds quickly and strategically to cyber threats, data breaches and other reputational risks.

Whether insured or uninsured, Resolute is ready to provide expert support to ensure your leadership is prepared for every phase of the incident response process—from a strategic communications perspective.

Resolute’s Role During a Cyber Crisis

The incident response experts from Resolute will work closely with your team to ensure messaging is written in your organization’s voice and we will help determine the best method to share sensitive information. Throughout this process, our primary focus is ensuring your organization’s reputation remains intact. We craft messaging to minimize risk, reassure stakeholders and position your organization as taking decisive and responsible action in the face of adversity.

If you are experiencing a cyber incident, contact Resolute for immediate assistance.

Crisis Communication Strategy Development

• We build a comprehensive crisis communication plan to guide your organization’s response to cyber incidents.
• We align messaging with legal, compliance and regulatory requirements while protecting your brand.

Internal & External Messaging for Key Stakeholders

• Develop consistent, clear messaging for all stakeholders, including employees, customers, investors, regulators and the media.
• Draft internal communications for executive teams, IT teams and frontline staff to ensure unified responses.
• Create external statements for customers, partners and key stakeholders to maintain trust.
• Draft pre-approved messaging frameworks for different cyber threats, enabling rapid response.

Develop & Implement Strategic Messaging Distribution Plans

• Coordinate communication rollout to ensure messages reach the right audiences at the right time.
• Establish tiered notification processes, prioritizing internal teams before external announcements.
• Ensure consistent messaging across all platforms, such as media, social media, internal memos, and website updates.
• Develop decision trees and escalation plans for controlled information flow.

Customized Communications Playbooks

• Talking points and FAQs
• Client and employee communications
• Media statements and monitoring
• Website copy and social media guidance
• Call center talking points

Incident Response Media Training & Executive Coaching

• Train leadership on how to handle media inquiries and media interviews during a cyber crisis.
• Conduct realistic media simulations to prepare spokespersons for high-pressure situations.
• Provide on-the-spot media coaching during an active incident.

Customer & Investor Relations Management

• Create proactive and reactive messaging to maintain confidence and mitigate reputation damage.
• Draft FAQs, executive statements and direct customer communications.
• Guide executive teams on transparent but controlled public messaging to minimize business impact.

Social Media & Public Perception Management

• Monitor online discussions and social sentiment to identify potential public relations risks.
• Manage social media messaging to control narratives and prevent misinformation.
• Deploy rapid response social media crisis plans to engage with key audiences appropriately.

24/7 Crisis Response & Reputation Management

• Provide real-time crisis response support to manage breaking cyber incidents.
• Work alongside legal teams, forensic experts and leadership to align response efforts.
• Develop a post-incident reputation recovery strategy to rebuild stakeholder trust.